Contact
Reaching the arteshelly.com.au editorial desk
Write to [email protected]. The desk answers in English, and messages sent on a weekday are normally picked up within two working days. Correspondence goes to the editorial team only: no one here has the standing to open, close, credit or unlock a player account at a brand we rate, and no commercial arrangement exists that would grant it.
The messages that change something on the page are the specific ones. Name the brand, give the date, and say which figure you saw: a wagering multiplier that no longer matches our table, a cashout that ran past the window printed in our table, a bonus deadline that shortened. One image of the relevant terms panel usually settles the question in a single exchange.
Player reports feed straight back into re-testing. If a payout window slips repeatedly, that brand gets re-read before the scheduled round. Where the licensing body behind a brand runs a formal complaints route, we can point you at the right one for that permit, but filing and chasing it stays with you.